fbpx

Terms of Sale Warranty & Exchanges

TERMS OF SALE

  • We offer a 100-night risk-free sleep trial. Sleep on your mattress for no less than 30 days to allow your body time to adjust to the new bed. During the remaining 70 nights, if you are unsatisfied at any point, contact us. We will give you a call to gather some feedback and give us a chance to make it right!  We have a team of dedicated specialists and many options available to us to address your comfort desires and make sure you are fully satisfied with your new sleep system. In the unlikely event we don’t get it right on the first try, please give us a chance to make it right!

    It takes time to adjust to any new mattress. Although we do not put requirements on how long you must sleep on your new mattress before requesting a Sleep Trial Return, we do respectfully ask that you give it a fair and honest trial to see if you sleep more deeply, breathe more easily and wake more refreshed and energized as you adjust to your new mattress. Should you wish to proceed with a return, then we will send someone to pick it up and give you a 100% full refund.

    *Only applies to items purchased directly from Chiromatic or from a qualified reseller of Chiromatic with a limit of 2 items per year per household (1 year from order date).

    Contact us by calling 844-737-8999 (844-REST ZZZ) to speak with a representative, or by sending an email to support@chiromatic.com, or by live chatting with us at chiromatic.com.

WARRANTY

  • Chiromatic warrants that it will, at Chiromatic’s option, repair or replace purchaser’s Chiromatic mattress sold in the Unites States if it is defective due to faulty workmanship or material defect, subject to the limitations in this Limited Warranty. Chiromatic takes no responsibility for the quality of the goods except as otherwise provided in this Limited Warranty. There are no other Limited Warranties beyond this Chiromatic Limited Warranty described herein.

RETURNS & EXCHANGES

  • Sleep on your new Chiromatic mattress for at least 30 days.

    Your 100-night trial period starts upon receipt of your mattress.

    Not Satisfied? Contact us. We will give you a call to gather some feedback and give us a chance to make it right!  We have a team of dedicated specialists and many options available to us to address your comfort desires and make sure you are fully satisfied with your new sleep system. In the unlikely event we don’t get it right on the first try, please give us a chance to make it right!

    It takes time to adjust to any new mattress. Although we do not put requirements on how long you must sleep on your new mattress before requesting a Sleep Trial Return, we do respectfully ask that you give it a fair and honest trial to see if you sleep more deeply, breathe more easily and wake more refreshed and energized as you adjust to your new mattress. Should you wish to proceed with a return, we will work with you to arrange everything. There are no charges for restocking or return pickups.

    If you still want to proceed with a return at any point within the first year, we’ll start the return process. duplicative

    We will request photo(s) to confirm that your mattress is in appropriate condition to be donated and eligible for a return (products must be free of rips, tears, stains, odors, etc).

    Once photos have been received, our support team will transfer you to our sustainability team who will be in touch within 48 business hours for the donation process.