Terms of Sale Warranty & Exchanges

WARRANTY

• GENERAL

  Chiromatic warrants that it will, at Chiromatic’s option, repair or replace purchaser’s Chiromatic mattress sold in the Unites States if it is defective due to faulty workmanship or material defect, subject to the limitations in this Limited Warranty. Chiromatic takes no responsibility for the quality of the goods except as otherwise provided in this Limited Warranty. There are no other Limited Warranties beyond this Chiromatic Limited Warranty described herein.

• DISCLAIMER: LIMITATIONS ON LIABILITY

  To the maximum extent permitted by applicable law, Chiromatic and its authorized resellers, distributors, and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and non-puffery claims in Chiromatic marketing materials. Each of those parties disclaims any and all warranties or conditions, express, statutory and implied. Some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this document.

  In no event will Chiromatic or its resellers, distributors, and/or suppliers be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your or any third party’s purchase and/or use of the product, even if Chiromatic or such other party has been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from (1) breach of contract, (2) breach of warranty, (3) negligence, or (4) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. Some jurisdictions do not allow the limitation or exclusion of certain damages, warranties or conditions, so some of the above limitations may not apply to you. In no case shall Chiromatic’s liability exceed the purchase price paid for the mattress giving rise to any such liability.

  Chiromatic makes no medical or health claims regarding its Mattresses. Allergies, discomfort, or other conditions, are not covered under this Limited Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed medical provider.

  This Limited Warranty is valid only in relation to the original purchase of a new Chiromatic mattress and extends from the original purchase date provided on the original proof of purchase receipt of the original and new product purchased directly from Chiromatic or from a qualified reseller of Chiromatic. The customer must contact us by calling 844-737-8999 (844-restzzz) to speak with a representative, or by sending an email to [email protected], or by live chatting with us at chiromatic.com. To file a claim under our Limited Warranty. An “original purchaser”, is defined for the purpose of this Limited Warranty, as an individual or entity that purchases the product directly from Chiromatic or a qualified reseller of Chiromatic with the intent to use the mattress for personal use and with no intent to resell the product.

  The Limited Warranty is valid only if the law tag is attached to the product, and the law tag has not been altered or tampered with. An attached, unaltered law tag is required to identify the mattress. The Limited Warranty is void if the mattress cannot be properly identified.

  A mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box” product, must be opened within two (2) weeks of receiving the mattress to prevent compression for an extended period of time. A mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time causing defects and health hazards, including but not limited to mold, odors, and/or discoloration that are not covered under the Limited Warranty.

  This Limited Warranty does not apply to sample or floor models, custom made mattresses or mattresses purchased from unauthorized resellers of Chiromatic. If owner is not the original purchaser of the mattress, the mattress is purchased “as is” with “all faults” and any Chiromatic Warranty is void. All purchases must be validated with original proof of purchase demonstrating the date of original purchase and that the purchaser is the original purchaser.

  Chiromatic mattresses are designed to work on a firm surface that is structurally capable of supporting the weight of the purchaser’s Chiromatic mattress and user(s). This Limited warranty is based on tests conducted on Chiromatic mattresses and approved foundations, box springs or bases. If the purchaser uses an inappropriate foundation, box spring or base, as determined by Chiromatic, the Limited Warranty, without exceptions, will be void. Chiromatic will require the purchaser to provide proof of the quality of the foundation, box spring or base used in conjunction with the mattress if purchaser makes a claim under this Limited Warranty. Any stains, abnormal abuse or potentially unsanitary mattress, as determined by Chiromatic will void any Chiromatic Warranty.

  Chiromatic highly recommends using a Chiromatic approved foundation, box spring or base along with a structurally supportive bed frame.

  A proper bed frame must provide substantial support for both the mattress, foundation and user(s). A proper bed frame is defined, for the purpose of this Limited Warranty as having a least five to six (5-6) leg support for a Queen, Eastern King, and California King mattress, four (4) leg support for Twin and Full mattresses.

  For Queen, Eastern King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s)

• DEFECTS COVERED UNDER THE WARRANTY

  Any VISIBLE indentation equal or greater than one (2) inches that is NOT associated with or resulting from a faulty, improper or unsupportive foundation, box spring or platform that is not designed or constructed so that it is capable of handling the combined weight of the foundation and its intended users. The indentation must be visible to the naked eye when no weight is applied to the top of the Mattress. If the purchaser uses an inappropriate foundation, box spring or base as determined by Chiromatic, the Limited Warranty, without limitation, will be void. Chiromatic may require the purchaser to provide proof of the quality of the foundation, box spring or base used.

  Any physical flaw in the foam that causes it to split or crack under conditions of normal use and proper handling.

  Any manufacturing defect in the Mattress cover such as the fabric tearing or stitching unraveling. Any cosmetic damages to the Mattress, NOT caused by normal wear and tear that affect the performance of the Mattress.

  Imperfections that do not prevent ordinary use and enjoyment of the Mattress by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not defects for which you can seek a remedy under this Limited Warranty. More specifically, this Limited Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than two (2) inches in the Mattress as measured below the quilt level — in other words, some settling of the fiber in the quilt should be expected and is not considered a defect); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton, wool, or latex foam aromas.

  In addition, this Limited Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Mattress; (e) attempting to clean the Mattress in an inappropriate manner; and (f) improper storage of the Mattress (including storage in damp locations, areas infested with insects or rodents, or any other unprotected storage areas); and (g) purchase from resellers who are not authorized retailers.

• THE LIMITED WARRANTY DOES NOT COVER
  • A normal increase in softness due to normal usage
  • Comfort preference. Chiromatic does not make any guarantees on the feel preference of any mattress. Any comfort level description of any mattress is solely provided as a guideline and Chiromatic does not guarantee the firmness or softness quality of any mattress.
  • Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.
  • Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.
  • Damage associated with an improper bed frame, foundation, box spring or base as determined by Chiromatic.
  • Any sample or floor models, custom made mattresses or mattresses purchased from unauthorized resellers of Chiromatic.
  • Mattresses sold by unauthorized resellers or retailers.
• TYPES OF WARRANTIES

  Warranty coverage is dependent on the model of the Chiromatic mattress and is subject to change. Contact a Chiromatic representative for Warranty coverage for each Chiromatic mattress. Any approved warranty claims will result in either a repair of the defective condition, or the issuance of a replacement mattress, at Chiromatic’s discretion. In the event we choose to replace the mattress without picking it up, Chiromatic must receive proof of disposal or donation of the original, defective mattress to an approved  organization before any replacement mattress will be issued as outlined below.

• LIMITED 25-YEAR WARRANTY

  Beginning on the date of purchase, your new Chiromatic Mattress, is covered by a 25-year Limited Warranty (the “Limited Warranty”). This Limited Warranty extends to the original purchaser of the Mattress and extends to all mattresses purchased directly from Chiromatic or an authorized reseller of Chiromatic.  The “original purchaser” for the purposes of this Limited Warranty is the first purchaser of the Mattress from Chiromatic. This Limited Warranty is not transferable and applies only to a mattress purchased from Chiromatic by the original purchaser.

  Year 1-10 – Full Coverage

  During the first ten (10) years of the Limited Warranty, Chiromatic will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Limited Warranty. Any and all transportation and/or shipping costs associated with replacements are solely the purchaser’s responsibility. Chiromatic does not coordinate or arrange any transportation and/or shipping costs associated with replacements. No new Limited Warranty will be issued for replacement mattresses. The Warranty for the replacement mattress runs from the date of original purchase of the replaced mattress.

  Year 11-25 – Prorated Coverage

  During years 11-25 of this 25-Year Limited Warranty Chiromatic will, at its option, replace the mattress at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated replacement charged will be dependent on the year that the mattress is replaced.

  If the mattress is replaced during the eleventh (11th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price.

  If the mattress is replaced after the eleventh (11th) year, but before the twenty-first (21st) year, the prorated replacement charge the purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price if replaced during year twelve (12); 60% of the original purchase price if replaced during year thirteen (13), etc.)

  If the mattress is replaced in year twenty-one (21) or any point thereafter prior to expiration of the Limited Warranty the prorated replacement charge will be 95% of the original purchase price. The existing Limited Warranty will continue to cover the replacement mattress for the remaining of the 25 Year Limited Warranty period and no further prorated costs for any additional approved Warranty Claims made against the replacement mattress will be required. Purchasers are responsible for any additional transportation and/or shipping charges related to any additional subsequent approved claims made on the replacement mattress.

  The replacement will be of the same model and size as the original mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress, in this event a mattress of like build and design, at Chiromatic’s discretion will be used as a replacement for the defective mattress.

• 10-YEAR LIMITED WARRANTY

  During the first five (5) years of the 10-Year Limited Warranty, Chiromatic will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the Limited Warranty. Any and all transportation and/or shipping costs associated with replacements are solely the purchaser’s responsibility. Chiromatic does not coordinate or arrange any transportation and/or shipping costs associated with replacements. No new Limited Warranty will be issued for replacement mattresses. The Warranty for the replacement mattress runs from the date of original purchase of the replaced mattress.

  During years (6-10) of this Limited Warranty Chiromatic will, at its option, replace the mattress at a prorated charge to the purchaser plus transportation and/or shipping charges. The prorated replacement charge will be dependent on the year that the mattress is replaced.

  If the mattress is replaced during the sixth (6th) year, the prorated replacement charge the purchaser pays will be fifty (50) percent of the original purchase price.

  If the mattress is replaced after the sixth (6th) year, but before the ninth (9th) year, the prorated replacement charge the purchaser pays will increase by ten (10) percent for each subsequent year of the prorated period (i.e. 60% of the original purchase price if replaced during year six (6); 70% of the original purchase price if replaced during year seven (7), etc.)

  If the mattress is replaced in year nine (9) or any point thereafter prior to expiration of the Limited Warranty the prorated replacement charge will be 90% of the original purchase price. The existing Limited Warranty will continue to cover the replacement mattress for the remaining of the 10 Year Limited Warranty period and no further prorated costs for any additional approved Warranty Claims made against the replacement mattress will be required. Purchasers are responsible for any additional transportation and/or shipping charges related to any additional subsequent approved claims made on the replacement mattress. The replacement will be of the same model and size as the original mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress, in this event a mattress of like build and design, at Chiromatic’s discretion, will be used as a replacement for the defective mattress.

• 1-YEAR FULL WARRANTY

  During the first year (1) of the 1-Year Full Warranty, Chiromatic will not charge purchaser to repair or replace purchaser’s mattress if it qualifies under the 1-Year Full Warranty. Any and all transportation and/or shipping costs associated with replacements are solely the purchaser’s responsibility. Chiromatic does not coordinate or arrange any transportation and/or shipping costs associated with replacements. No new 1-Year Full Warranty will be issued for replacement mattresses. The Warranty for the replacement mattress runs from the date of original purchase of the replaced mattress.

  The replacement will be of the same model and size as the original mattress purchased. In no event will a substitution model be used as a replacement except in the case of a discontinued mattress, in this event a mattress of like build and design, at Chiromatic’s discretion, will be used as a replacement for the defective mattress.

• MAKING A CLAIM

  To make a valid claim under this Limited Warranty, you must: Fill out a warranty ticket supplied when you contact [email protected]. This should include a brief narrative describing the defect and how it is affecting the performance of the Mattress.

  You must also provide:

  Valid original proof of purchase demonstrating date of purchase and that the claimant is the original purchaser and still has the bed.

  Photographic evidence of the law tag evidencing that the law tag remains on the bed and has not been altered.

  Photos of the defect if you believe it would help Chiromatic understand the nature of the defect, or if Chiromatic requests them.

  Please send all requested documentation to [email protected]. You are responsible for submitting your claim with sufficient supporting documentation for Chiromatic to provide a remedy if necessary. Chiromatic reserves the right, in Chiromatic’s sole discretion, to require photographs, further information or descriptions, or to send a representative or independent Mattress inspector to physically inspect the Mattress prior to accepting your claim under this Limited Warranty. Your Limited Warranty may be voided if you refuse to cooperate with an investigation, provide adequate responses to requests, or comply with any provision of this Limited Warranty.